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Make Memories Guarantee – rediscover experiences with confidence.

Delivery Information

Confirmation of Order

Please be aware that throughout peak periods, it can take up to 12 hours to receive an e-mail with an order confirmation. But there’s no need to worry, we have the order and we are working to ensure it arrives as quickly as possible. With regards to the products in the Gifts & Hampers category, expect to receive order dispatch information via e-mail for each item in the order. This will be sent when our supplier sends a notification to inform us the item has been dispatched. If tracking information is provided by the supplier, this will also be included.

Methods of Delivery

The available methods of delivery will differ by product type. Please check the basket for available delivery options, charges and cut-off times. For orders that contain multiple items, these will each be posted individually and can arrive on separate days.

Dispatch times differ for each product. Please allow up to four working days for personalised gifts.

EXPERIENCE GIFTS

E-voucher – FREE

Expect to receive an e-mail link to the e-voucher PDF as soon as payment has been completed. Simply print the voucher at home.

First Class Delivery from £1.99

Orders will arrive within 3–5 working days from dispatch.

Next Day Delivery from £7.50

The order will be dispatched via Royal Mail Special Delivery Guaranteed ‘next day’ delivery or courier. Both will require a signature on receipt. Orders must be placed before 4pm. Excludes Sundays and bank holidays.

PERSONALISED GIFTS & HAMPERS

Please note, products from our Gifts & Hampers range cannot be sent as e-vouchers and delivery options will vary. Please refer to delivery information at checkout.

Royal Mail 2nd Class from £4.20

Dispatched via RM 48. Orders will take 2–3 days from dispatch.

Royal Mail 1st Class from £4.80

Dispatched via RM 24. Orders will take 1–2 days from dispatch.

Royal Mail Tracked 48 from £5.40

The order will be tracked and take 2–3 days from dispatch.

Urgent Courier from £7.20

Orders will take one day from dispatch.

Next Day or Specified Date Delivery from £7.50

Choose a date for the order to arrive. Order before 12pm for next day delivery to mainland UK addresses. Expect to be charged an extra £3.95 for a Saturday delivery or an extra £15 for a Sunday delivery.