Overnight Unforgettable Getaway with Dinner for Two

The hotel was in a lovely spot. The room was nice and the food and service was very good

The hotel and restaurant staff were very welcoming the room was clean and bed comfortable a very enjoyable stay.

Hotel too hot and radiator on full; unable to turn off. Service extremely polite but terribly slow. Food average; no butter for toast, no milk for coffee.

Good to have occasional treats like this. Hotel staff vey friendly and and tried hard to make the experience enjoyable

Very pleasant hotel the hosts were excellent nothing too much for them, food was great, will definitely recommend to friends and family.

Firstly, Whately Hall was fantastic! We had a lovely meal, and the staff seriously went above and beyond in looking after us. However… When we arrived, they didn't have our booking - and they were fully booked! There was no way to get hold of Red Letter Days, but the hotel staff really did their best. They honoured the three-course meal, found us a room at another hotel nearby and personally drove us to the other hotel (as we'd traveled by train)! We cannot fault their service. Red Letter Days on the other hand… To their credit (when we were able to get hold of them!) they were very apologetic, promised to refund the cost of the other hotel and offered a complementary voucher to make up for our experience. We're still waiting for these to come through, but I have no reason to doubt their sincerity. Jasmin, the operative I spoke to at RLD, was prompt and courteous - she knew just what to do to put things right.

Mattress was broken so changed rooms. 2nd room hadn’t been cleaned , medical packaging on floor.& phone didn’t work. 3rd room, tiny , couldn’t watch tv due to it’s positioning. Curtains , huge stains & in need of repair. Dinners were good although had to ask for wine list twice & then had to ask to order wine! Credit card taken when we checked in, for extras but any extras had to be paid for in cash?! Toilet to use from dinning room dirty had cobwebs & spiders on the floor. Booked breakfast for 9.15. When we went down we were told we were not on the list & it finished at 9am. We were told there was plenty left so we could still eat. Food was over cooked, dry & of poor quality! I have honestly NEVER stayed anywhere so bad. I would recommend you remove this hotel from your list.

Bought for my 70th birthday gift I chose this venue as it was close to my home and I am glad I did. Pity it was for only the 1 night I could have stopped longer so I could explore locally somewhere I had driven through for my work for years The room a little small but comfortable. The ambience in both the lounge and bar was great the food was excellent both evening and breakfast. My thanks to the helpful staff for their welcome

Not the luxury break I was hoping for. Dirty and small room. Poor food.

First night away from our two young children and I spent 45 minutes sat looking at dirty plates. Starter plate not cleared before the mains arrived, main turned up with corn on the cob missing, asked for that and some salt and vinegar which I had to go up and ask for again 10 minutes later. Corn on the cob turned up 20 minutes later when we'd already finished, salt and vinegar never arrived. Then sat for 35 minutes with dirty plates before getting up and asking what's going on, 10 minutes after that they were eventually cleared. Not once were we asked if we wanted more drinks, did we need anything, not even an "enjoy your meals" just a quick drop off of our meals and ran off. Absolutely spoiled our evening. Table behind us had the wrong food delivered to their table, the gentleman had dipped his knife into the sauce on the plate and after catching the waitress's attention to inform them it wasn't their food, they took it from their table and gave it straight to someone else! They said they'd refund our drinks, no refund yet, said they'd investigate what happened, haven't heard back from them yet. Absolute shame as the food was delicious and the room was lovely, just a let down to spend 2 hours in the restaurant waiting for the staff to seem like they want your custom. Other tables were moaning they were waiting for their food for such a long time. Funnily enough the only table having great service were a couple who had booked a wedding taster, they were being looked after perfectly while everyone else was forgotten about.