Terms & Conditions
1. Gift Vouchers
Vouchers from Red Letter Days are issued to customers through the website. Every voucher provides the opportunity to recommend a suitable experience for the person who receives the voucher. However, should the recipient favour another experience, this voucher can be used to redeem a selection of different activities. A lot of attention is given to ensure accuracy of images and product copy displayed on the website and on our gift vouchers with reference to the voucher that may be redeemed, however these factors are not part of a contract. If, in the event of contacting the Operator to redeem the voucher, a recipient believes the activity in operation does not represent the activity shown on the website, Red Letter Days can provide an exchange or offer a refund for the price at purchase. As soon as a selected date is booked, that individual is inevitably bound by the terms and conditions of that specific Operator. Please be aware that without notice, experiences are subject to change. An individual’s statutory rights will not be affected.
2. Price of Products
As far as we are aware, prices are accurate and checked daily. If there is a pricing error, we will make every effort to ensure the purchaser is aware of the error within a seven-day period from when the purchase or redemption of a product or voucher is made. We will also permit the recipient to either acquire a full refund for their voucher or they can choose to pay the price difference. Once the products that were ordered by the recipient are dispatched, the contract between the recipient and us will be accepted and completed. Discount codes for promotions can only be used for certain Red Letter Days experiences and products.
3. Availability of Experiences
Red Letter Days vouchers are valid for a period of twenty months from the date they are issued (except when stated otherwise). A recipient can easily book a suitable date for the experience they choose. The experiences with reference to the voucher that may be redeemed will be dependent on availability and will also depend on weather conditions. Please try to book an experience as far in advance as possible in order to avoid disappointment. We recommend that accommodation or transport are not organised prior to the Operator confirming the booking. Our products are subject to availability and if we are not able to provide the products, the customer will be informed promptly.
4. Booking an Experience
It is advised that customers do not attend the venue in expectation of redeeming a voucher. Please arrange a booking with the Operator prior to arriving. Follow the instructions at https://redeem.redletterdays.co.uk/Account/MyVoucher and book a selected experience. Red Letter Days are not liable for any expenses incurred if the protocol explained within the Terms and Conditions and within the voucher are not followed.
5. Duration of Event
Information about the duration of an event on the website and the voucher are simply a guide. Many of the events are open to other members of the public. These are ‘open day’ events where other people will also take part. This may require the recipient to take turns with other people during the event. The details found on our website and voucher are only an idea of what to expect with reference to the voucher that may be redeemed. Vouchers from Red Letter Days can be exchanged for experiences with multiple locations, different length of sessions, schedules, available vehicles, participant numbers and other aspects of that experience can vary from each location. Red Letter Days will not be liable for any postponements, restrictions and interruptions as they are out of our control.
6. Safety Measures
Whilst joining in on some on the events, there may be an element of personal risk involved. Some events will require a disclaimer to be signed on the day. Please take care to review all the details. Be aware that some private policies might not cover some of the activities regarding the voucher that may be redeemed. Please check any details well in advance with the Operator and an insurer. Operators will normally ask participants to follow detailed safety measures. Listen carefully and adhere to the rules when asked to do something – it is for the benefit of a participant’s wellbeing.
7. Extensions and validity
Many of our gift experiences are valid for a period of twenty months from the date issued, unless stated otherwise. Selected special offers may have a shorter validity period – please visit the product page for details. Please book and take an experience before the date of expiry, which is printed clearly on the voucher. Vouchers with an expired date are considered invalid. Due to the Coronavirus (Covid-19) outbreak, the usual £20 fee administration fee for a voucher extension has been removed and vouchers can be extended free of charge. Extend a voucher at https://redeem.redletterdays.co.uk/Account/MyVoucher. Please note, vouchers are only valid for extension if they are within their expiry date and the activity is still available. If the purchase of a voucher was made on Special offer, it might not be extendable. If this is the case, it would have been clearly specified when the purchase was made.
8. Selecting the Ideal Experience
Lots of experiences available on our vouchers will have a certain kind of restriction attached to them. Please note that we do not decide these restrictions, they are decided by the Operator of the experience. Restrictions might comprise of size, health, age and physical limitations. Please review all the details provided for every experience, confirming that the original recommended voucher is right for the recipient. For those who are not clear about the suitability of an activity, feel free to get in touch with us about any queries. We will provide any relevant and necessary advice.
9. How to Make a Complaint
Please discuss with the Operator on the relevant day how to rectify any issues that might arise. For those who are still unsatisfied, please provide the specifics of this complaint (which includes the reference number for the voucher along with the name of the individual) to Customer Services, Red Letter Days, 4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, WD6 1JN. Be aware that the Operator will also have the chance to respond. Equally, we welcome any positive responses. Please get in touch via email@example.com.
10. Cancelling an Order
If customers need to cancel an order for any products found in the Gifts and Hampers category, please get in contact with us. Cancelation may not be possible for some bespoke or custom-made products, even before they are dispatched. As soon as a selected date is booked with an operator, a customer must follow their Terms and Conditions regarding cancellations. When the Operator confirms a date, the date cannot be changed unless the Operator agrees to alter it. If an operator cannot change a date, a refund will not be issued. There is a small chance that an operator might need to cancel an experience after it is booked. Should this happen, they will be in contact. Customers are advised to contact the Operator a day before setting off for an experience. Should a cancelation occur, Red Letter Days will not be held liable for any costs incurred or for the price of missing insurance premiums, accommodation that has been booked in advance, prices and travel costs.
11. Liability and Operators
As soon as a voucher is redeemed or booked with an operator, the recipient will be bound by the Operator’s own agreement and must follow their Terms and Conditions, which apply to any restrictions provided by the Operator. Red Letter Days has worked hard to choose high quality operators that provide memorable experiences. Still, Red Letter Days cannot be held accountable for the level of safety or for the standard or delivery of the activity, as well as any damage or loss suffered by the participant whilst taking part in the experience at which point the Operator will be completely responsible. Upon purchase of a Red Letter Days voucher and booking of an experience with the supplier, it must be understood by the customer that the experience with reference to the voucher that may be redeemed relies on specific aspects beyond our control. It must also be agreed by the customer that neither Red Letter Days nor any operator is liable for any cancellation, rescheduling or change to an event for details outside of its control, which include change of location, failure of mechanics, weather conditions or anything similar. We do not examine amenities, services or mechanical machinery for the purpose of reducing individual risk. If motorised equipment fails, please contact the Operator for practical exchanges without notice. The responsibility of Red Letter Days for any type of claim that relates to the gift voucher or any activity regarding the voucher when it is redeemed, will be restricted to the original price when the voucher was purchased. We have made every effort to ensure accuracy for the images and copy featured on all advertising channels. The images are designed to give a customer an insight into the experience and are not linked to an agreement between the receiver and / or the purchaser of the voucher and Red Letter Days.
12. Are Spectators Invited?
In many of the experiences, operators will allow participants to invite spectators to witness them take part. Please let the Operator know that other people will be coming along to watch when redeeming a voucher and selecting a date for a chosen experience. A small payment for spectators may be requested by the operators. All spectators are asked to conform to the operators’ expectations of behaviour, terms and conditions. For spectators who are believed to be under the influence of alcohol or drugs, they are not to be allowed to visit.
13. Credits and Top-Ups
Red Letter Days vouchers offer flexibility and can be redeemed against a wide selection of available experiences. Exchange vouchers for free at https://redeem.redletterdays.co.uk/Account/MyVoucher. For those who wish to extend validity of a voucher when exchanging a voucher, there will be an administration fee of £20. If the alternative experience for which the voucher is being exchanged is more expensive than the original, there will be a top-up charge to pay. If the voucher / experience given as a replacement costs less money, an additional credit voucher will be issued for the variation in price.
14. Delivery Information
15. Return of Products
Returns will not be accepted for products that are custom-made or personalised or for products that contain food items (such as, meat, cheese or fish). To return an item, fill out the contact form at https://help.redletterdays.co.uk/hc/en-us/requests/new and include the order number, the item(s) and the amount of items that need to be returned, the reason for the item being returning and if a replacement, alternative or refund is required. Please provide a contact telephone number that can be reached during the daytime. Should the item be returnable according to the terms and conditions of our Returns Policy, a returns address and a Returns Authorisation Code will be issued. A Returns Authorisation Code must be obtained before any information is sent back to us, otherwise we will not be able to process the return. If packages get lost in transit, we cannot be held accountable. It is the responsibility of the customer to return the items to us. It is recommended that packages are sent via Special or Recorded Delivery.
16. What About Refunds?
A refund can be made on vouchers that remain unused purchased directly from Red Letter Days within a period of 14 days. As soon as the customer or recipient of the voucher has booked an experience with the Operator, they must adhere to their Terms and Conditions. Please read through these terms carefully when booking. The person who bought the voucher will receive the refund directly through their initial method of payment. If this cannot be actioned for a specific reason, a refund will be issued via cheque. Refunds take around 5 to 10 working days to appear in the account of the purchaser and are processed at the end of the month. To apply for a refund, please contact our helpful customer service team on 020 8275 5220 and pick the ‘unwanted voucher’ to review the options available.
If gift vouchers are ordered before our specific deadline on a weekday for delivery by Second Class Royal Mail will be dispatched the same working day (excluding bank holidays). Please request Next Day delivery (for delivery to the UK only) for an additional charge. We cannot be held accountable for any loss experienced due to delayed mail. If tampered with or defaced, the voucher will be invalid. Red Letter Days admits responsibility for any gift vouchers that are lost or stolen. Ensure all vouchers are stored in a safe space and protected in the same way as money.
18. Information About Discount Codes
The provision of discount codes is subject to availability and they can be removed at any time without notice. Only a single discount can be applied for each order and they cannot be used for extensions, exchanges, gift packs, delivery or any other service provided by Red Letter Days. Discounts are only valid for orders made on the internet at https://www.redletterdays.co.uk/. Discount codes are not valid for use when a customer redeems a credit or money voucher or exchanges an experience voucher. Red Letter Days has the right to prevent discount codes being applied to certain products.
19. Print and Go Tickets, Competition or Charity Prizes
These items cannot be exchanged, extended or refunded.
20. Protection of Data
Customer privacy is of great importance to us. Personal details are used solely to process customer orders, retrieve feedback, send promotional material (for those who sign up for the service) and to get information about the products and services that we provide. Sub-contractors might also be used to complete certain tasks for our company, which includes but is not limited to the points discussed here.
Please review our policy for privacy here.
23. Guidelines for Social Networking
Conduct of the User: The customer must agree not to upload, post, email or in any way transfer: (a) any form of data or User Content that is threatening, defamatory, obscene, unlawful, false, inaccurate, abusive, harmful, vulgar or that invades another person’s privacy, or makes a group of people or individual feel intimidated or degraded in any way based on gender, religion, race, sexual orientation, age, disability or ethnicity; (b) any unwelcome or unlawful promotional content, advertising, junk or spam mail and any other forms of solicitation; or (c) any content that features any kind of computer code or software viruses, programs or flies intended to limit, destroy, damage or interrupt any computer software or hardware or telecommunications equipment from functioning normally.
Content posted by the customer: The customer must acknowledge that they are accountable for all the data, photographs, text, information, software, graphics, video, messages and various materials (“User Content”), no matter if it is privately transmitted or posted publicly, they can upload, post, email or an any way submit via a social networking service or the website. For all User Content the customer elects to post, they provide us with the continuous, royalty-free, binding, non-exclusive and completely sub-licensable licence and right to replicate, use, amend, adjust, distribute, translate, produce derivate works from, issue, perform and show this User Content (in complete or in part form) across the world and to include it in any form in other media, works or technology currently known or developed later. We shall have the authority (but not the responsibility) in our singular discretion to move, remove or refuse any User Content that goes against these Terms and Conditions or is in any way unacceptable.
Red Letter Days is a part of the Smartbox Group
Red Letter Days is part of the Smartbox Group UK
4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, WD6 1JN.
Registered office: Smartbox Group UK Limited, 4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, WD6 1JN.
Registered number: 3883868